Have you ever dealt with a frustrated, demanding, or threatening student, parent or even a fellow staff member? If you’ve worked the “front lines” of customer service in higher education, you have had this experience. This webinar will offer practical advice and tips for frontline staff on how to work with a frustrated and difficult student, in person, on the phone, or through email. This training is being provided by Innovative Educators and back by popular demand. There are two opportunities to view the webinar:
Tuesday, August 27th 10:00 a.m. – 11:30 a.m. in the Boardroom
Tuesday, September 24th 10:00 a.m. – 11:30 a.m. in the Boardroom
This training will provide you with the magic phrases that move your conflicts from escalation to solution. You’ll learn 10 phrases during the webinar and will be able to use them during your everyday interactions.
The learning objective of the training are:
- Learn how to address in person, phone and email issues with the highest level of customer service even in complex situations
- Learn how to say no effectively
- Learn how to assess situations, give referrals or seek assistance as appropriate
- Leave with frontline strategies that support students, faculty, and staff in crisis
If you are unable to attend the presentation in person but can watch it at your desk, use this link to register (and don’t forget to use the discount code of “Redwoods17” to get the training for free!):
Please RSVP for the August training by Friday, August 23rd and for the September training by Friday, September 20th by emailing or calling Wendy or Jose Serrano. We appreciate the notice of attendance so we can prepare the appropriate amount of training materials.